Policies

I. General Conditions

  1. These Business Conditions (referred to as ‘Rules’ hereinafter) govern the relationship between the parties involved in the Sales Agreement: the Seller, Rotors Tech s.r.o., with its BENEFICIAR ADRESS Plynárenská 1 821 09 Bratislava – Ružinov district, Slovenska Republica, Registration Number IČO: 54 297 729, (also known as Pokkot Beauty or Seller), and the Buyer.
  2. The term “Buyer” refers to the individual who has entered into a Sales Agreement with the Seller and has purchased goods from the Seller through the online store located at the website https://www.pokkot.com/, and who possesses the right to make claims related to product defects (hereinafter referred to as the ‘Buyer’).
  3. In the event that the Buyer is an individual who is not acting within the scope of their business, employment, or profession when entering into the Agreement, they are considered a consumer (also referred to as the ‘Consumer’). The legal relationship between the Seller and the Consumer, which is not directly governed by these Rules, is subject to the relevant provisions of the Civil Code Law No. 40/1964, as well as the pertinent regulations, particularly the Consumer Protection Law No. 250/2007 (hereinafter referred to as the ‘Consumer Protection Law’), and the Law No. 102/2014 on the protection of consumers in relation to the sale of goods or the provision of services through remote agreements or agreements concluded outside the seller’s premises (the ‘Law’).
  4. An entrepreneur is defined as an individual registered in a trade registry, or an individual conducting business activities based on a trade license, or an individual conducting business activities based on a license other than a trade license, in accordance with applicable regulations. For the purposes of these Rules, an entrepreneur also encompasses an individual who acts within the scope of their business activities as mentioned in the preceding clause. If the Buyer provides their registration number in the order, they acknowledge that the rules specified in the Regulations for Entrepreneurs are applicable to them. The legal relationship between the Seller and the Buyer, who is an entrepreneur, is not directly regulated by the current Rules of the Agreement or the Agreement itself but is subject to the relevant provisions of the Trade Code Law No. 513/1991, including subsequent amendments. In case of discrepancies between the Rules and the Agreement, the text of the Agreement prevails.
  5. By placing an order, the Buyer affirms that they have acquainted themselves with these Rules.

II. Safety and Information Security

  1. When making a purchase, the Buyer provides the following information:
  • Name and Surname / Business Name.
  • Permanent Address / Registered Office;
  • If the Buyer is an entrepreneur and possesses a Registration Number, VAT Number, TAX Number, they also provide this information;
  • Email address;
  • Phone number.

These details are essential for identifying the Buyer and facilitating further communication for the purpose of delivering the goods.

  1. The terms governing the processing of personal data and the specification of the specific personal data to which the Buyer consents are outlined in the document titled “Personal Data Protection.”
  2. As part of the warranty claim process, buyers are required to furnish the following information: name, surname, address, phone number, and email address. All personal data collected in this manner is exclusively processed for the purposes necessary to handle the warranty claim and is done in accordance with Law No. 18/2018 on the protection of personal data, including amendments and additions. The Buyer has the right to modify their personal data, including the right to request clarification and/or the removal of inaccurately entered data, as well as other rights granted under the law.

III. Execution of the Sales Agreement

  1. The Sales Agreement is formed electronically, remotely (via email), which means it is based on the Buyer’s electronic order (by sending the order, the Buyer submits an offer to enter into a sales agreement), and this offer is accepted by the Seller.
  2. The Sales Agreement is established through the Buyer’s order submission and its acceptance by the Seller. The Seller will promptly confirm this order to the Buyer through an informative email sent to the address provided in the order. The informational email includes a link to the current version of these Rules.
  3. Under the Sales Agreement, the Seller commits to deliver the purchased goods to the Buyer, and the Buyer commits to accept the goods and remit the purchase price to the Seller. The Seller retains ownership of the goods until full payment is received. The Seller is responsible for dispatching the goods to the designated delivery service for onward transfer to the final recipient. The Seller will supply the Buyer with the purchased item in the agreed-upon quantity, quality, and design. In the absence of specific packaging instructions, the Seller will package the goods as necessary to ensure their safekeeping and protection. Similarly, the Seller will package the goods for transport accordingly.

IV. Price and Payment Terms

  1. The Buyer will receive the goods at the price valid at the time of the order. The Buyer has the opportunity to review the total price, which includes VAT and all other fees, prior to placing an order.
  2. The Seller accepts the following payment methods: a. Pre-payment via bank transfer, b. Online payment, c. Payment upon delivery of the goods (cash collected by the delivery service).
  3. The goods remain the property of the Seller until full payment is received. The risk of damage to the goods is transferred to the Buyer upon delivery. For goods shipped with payment upon delivery, the payment terms remain unchanged.

V. Terms of Delivery

  1. The terms for delivering goods within the agreed-upon timeframe include:
  • Verification of the order,
  • Availability of the ordered goods in the quantity specified in the electronic order,
  • Delivery and payment as per the information provided on the ksisters.sk website.
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  2. Possible methods of delivering goods within Slovakia include:
  • Delivery of goods to the address specified during the order, with payment collected by the delivery service. The courier typically delivers packages on business days, usually within 48 hours from the time of dispatch.
  • Delivery of goods to the address or branch of the delivery service without payment collected by the delivery service. The goods are delivered under the same terms as cash-on-delivery shipments, with the only difference being that the Buyer arranges a custom payment method with the Seller. The Buyer is obligated to accept the goods from a third party (the Seller’s transport partner).
  • Place of Performance: The Seller fulfills their obligation to deliver the ordered goods by transferring and handing over the goods to the courier (delivery service) for further transportation to the designated destination. At this point, the Buyer assumes the risk of any damage to the goods (accidental destruction and accidental damage).
  • The Seller may charge a fee for delivering the goods. Detailed information on the cost and conditions of delivery can be found in the “Delivery” section. Additionally, information regarding the price, delivery date, and delivery cost is provided during the order process and confirmed by Ksisters in an email sent to the Buyer. All prices displayed include VAT.

VI. Withdrawal from the Agreement

  1. Termination of the Agreement by the Buyer, who is a Consumer:

In accordance with Article 7 of Act 102/2014, the Buyer has the right to withdraw from the Agreement without providing a reason within 14 calendar days from the receipt of the goods or from the date of the Service Provision Agreement. Ksisters, however, allows Buyers the opportunity to withdraw from the Agreement within 90 days from the receipt of the goods, provided that the Buyer submits a withdrawal request to the Seller via email at pokkot.beauty@gmail.com during the aforementioned period. The withdrawal form can be downloaded here.

The Buyer must return the goods to the following address: Plynárenská 1 821 09 Bratislava – Ružinov district, Slovenska Republica. To exercise the right to withdraw from the Agreement, the Buyer, if they wish, must send a written withdrawal letter to the Seller’s contact address, along with all relevant documentation, including the original invoice, samples, instructions, and any other documentation that was provided with the goods, no later than 14 days from the date of the withdrawal notice (§10, para. 1 of Law 102/2014).

The cost of returning the goods is the responsibility of the Consumer. If the withdrawal occurs within 14 days from the delivery date, the Consumer is also entitled to a refund of the delivery cost, equal to the cheapest delivery option. For later withdrawals, the Consumer will only receive a refund for the value of the goods.

The above-mentioned amounts will be refunded to the Consumer/Buyer without undue delay, but no later than 14 days from the date of receiving the refund request. Unless otherwise agreed upon, the funds will be returned using the same payment method used by the Buyer for the original purchase.

  1. The Consumer cannot withdraw from the Agreement in the following cases:
  • If the provision of the service has commenced with the explicit consent of the Consumer, and the Consumer has been duly informed that, by providing this consent, they forfeit the right to withdraw from the Agreement after the full service has been delivered.
  • When selling goods or providing services whose price depends on price fluctuations in the financial market, which are beyond the Seller’s control and may occur after the Agreement has been concluded.
  • When selling goods made according to specific consumer requirements, custom-made goods, or goods explicitly intended for a single consumer.
  • When selling goods that deteriorate rapidly.
  • When selling goods in protective packaging that cannot be returned for reasons of health or hygiene, and the protective packaging has been damaged after delivery.
  • When selling goods that, after delivery, have been inseparably mixed with other goods.
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  2. Termination of the Agreement by the Buyer-Entrepreneur:

If the Buyer is an entrepreneur, they may be offered

VII. Responsibility for Product Defects and Warranty

  1. The terms of the warranty for goods are governed by these Regulations and the applicable laws of the Slovak Republic.
  2. Rotors tech s.r.o. is responsible for defects that arise after the goods have been delivered to the buyer during the warranty period (warranty). The warranty period for all goods offered in the Pokkot Beauty Online Store is 24 months, unless a shorter period is indicated on the goods. The warranty period begins from the moment the Buyer receives the goods.

VIII. Complaints

  1. If a defect is identified upon delivery, Rotors tech s.r.o. will refund the Buyer in the form of a coupon. Alternatively, the customer may request that the defect be rectified by way of a replacement. If rectification is not possible or feasible for Rotors tech s.r.o., the Buyer has the right to demand a price reduction or, in the case of a significant defect, withdraw from the Sales Agreement.
  2. Goods are considered defective if they lack their usual or advertised properties, do not meet their intended purpose, do not conform to legal requirements, or have not been delivered in the agreed-upon quantity. Increased sensitivity or allergic reactions to the delivered product are not grounds for defect recognition. Similarly, defects in gifts or free goods not included in an order are not considered defects in the goods. Product photos on our online store are for illustrative purposes only and do not serve as mandatory descriptions of product properties (e.g., packaging may vary due to manufacturer changes).
  3. Complaints should be sent to pokkot.beauty@gmail.com along with the complaint form, which is available here. When completing the form, please describe the nature of the defect and attach photos of the defective product if possible. Goods with reported defects must be sent to the following address: Plynárenská 1 821 09 Bratislava – Ružinov district, Slovenska Republica.
  4. Rotors tech s.r.o. will inform the Buyer regarding the evaluation of the warranty claim, including the receipt of the complaint and its positive or negative resolution, via email or text message, no later than 30 days from the date of filing. Rotors tech s.r.o. may also contact the customer by phone.
  5. Complaints are typically processed promptly, and the review, including defect rectification, generally does not exceed 30 days. If this timeframe is exceeded, the Buyer has the right to withdraw from the Agreement. The Buyer is required to assist Rotors tech s.r.o. in adhering to the aforementioned deadline.
  6. In the event of a positive resolution, Rotors tech s.r.o. will cover the cost of returning the goods.

IX. Alternative Dispute Resolution

  1. The Buyer has the right to request compensation for damages from the Seller (via email to pokkot.beauty@gmail.com ) if they are not satisfied with how the Seller has handled the complaint or believe that the Seller has violated their rights. If the Seller responds negatively or does not respond within 30 days of the request, the Consumer has the right to file a complaint with an Alternative Dispute Resolution (ADR) entity in accordance with Law No. 391/2015 Coll. ADR entities are authorized bodies and legal entities as defined in §3 of Law No. 391/2015 Coll. The Consumer, as an individual who does not act within the scope of their business activities, may submit the proposal according to the procedure outlined in Section 12 of Law No. 391/2015 Coll. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic.

The Consumer can also file a complaint through the Alternative Dispute Resolution Platform, available online at the provided link. Alternative Dispute Resolution can only be used by Consumers who are individuals and do not act within the framework of their business activities. It applies only to disputes between the Buyer and the Seller arising from or related to a consumer contract, and it specifically applies to remote contracts. Alternative Dispute Resolution does not apply to disputes where the value does not exceed 20 EUR. The ADR entity may charge the Consumer a fee for initiating ADR, up to a maximum of EUR 5, including VAT.

X. Final Provisions

  1. The Buyer acknowledges and agrees that the rights and obligations between the Seller and the Buyer are governed by these General Conditions and the relevant legal provisions.
  2. By placing an order, the Buyer confirms that they have read and fully agree to these Terms and Conditions.

These Terms and Conditions are effective as of 19.09.2023.