Personal Data Protection

This Privacy and Personal Data Protection Policy has been crafted in accordance with Regulation (EU) 2016/679 of the European Parliament and the Council, which pertains to the safeguarding of individuals concerning the processing of their personal data, the unimpeded movement of such data, and the repeal of Directive 95/46/EC. It delineates the manner in which your personal information, provided during interactions with the website (referred to as the “Website”), as well as during the purchase of our goods and services, is managed and safeguarded. This encompasses your engagement with us through various channels, such as the customer hotline or web chat, and extends beyond to encompass your involvement in our loyalty program. In essence, it underscores our commitment to upholding the principles of legality, fairness, transparency, purpose limitation, data storage constraints, data minimization, accuracy, integrity, and confidentiality while processing personal data under Rotors Tech s.r.o.

Rotors Tech s.r.o., located at Plynárenská 4659/1, 821 09 Bratislava, Slovak Republic, with Registration Number IČO: 54 297 729, (referred to as “Rotors Tech s.r.o.“), acts as the controller of personal data. It is vital to note that all personal data, hereinafter referred to as “data,” is treated with utmost confidentiality and processed in strict accordance with the relevant legal provisions governing personal data protection.

The processing of personal data may be entrusted to third-party processors by Rotors Tech s.r.o. For comprehensive information pertaining to the handling of personal data, including a list of Rotors Tech s.r.o. data processors, please contact

We place a paramount emphasis on the security of your personal data. Consequently, we dedicate significant attention to the collection and safeguarding of personal data. Within this Personal Data Security and Protection Policy (referred to as the “Rules”), we aim to provide you with insights into the personal information we collect about you and elucidate our ongoing practices for its utilization.

1. Personal Data and Its Processing

1.1. Categories of Personal Data

We gather various types of data, contingent upon the particular services you utilize.

If you make purchases through our platform, we gather:

  • Name and contact information, including your name, email address, mailing address, and phone number.
  • Demographic information, encompassing gender, date of birth, country of residence, and preferred language.
  • Data arising from contractual agreements, such as purchased products, customer category, and the extent of services rendered.
  • Login credentials, though it’s important to note that we do not have access to your login password.

For recipients of our marketing communications, we collect:

  • Name and contact details, which encompass email addresses, names, and phone numbers.
  • Demographic data, including country of residence and gender.

Furthermore, we engage in the processing of the following categories of personal data:

  • Correspondence between Ksisters and our customers.
  • Records of internet traffic on websites affiliated with Rotors Tech s.r.o..

1.2. Objectives of Personal Data Processing:

Delivering Services and Enhancing Them. To provide and enhance our services, we gather specific personal data in the following ways:

  • Processing orders for products or services made via our website, which is essential to fulfill the sales contract and comply with legal obligations (e.g., maintaining accounting records).
  • Notifying you of product availability. If you request notifications regarding product availability, we will process your personal data with your consent.
  • Customer support. To offer customer assistance and resolve any issues related to fulfilling sales contracts, we process the necessary personal data.
  • Communication. We employ the collected data for communication purposes and to personalize these interactions. For instance, we may reach out to you via email or other channels to remind you about items in your online shopping cart, assist you in finalizing your order, provide updates on your requests, orders, or complaints, request additional information as needed, or inform you about actions required to keep your account active. If you make purchases with us as an authorized user, we process this data in the legitimate interest of Rotors Tech s.r.o., as described above.
  • Enhancing Services. We utilize data to continuously enhance our services and systems, incorporating the introduction of new features. Concurrently, we make well-informed decisions based on aggregated analyses and business intelligence. These actions are driven by our legitimate interest in conducting business effectively and the imperative to improve our services to remain competitive in the market. To ensure the adequate protection of your rights and interests, we strive to anonymize personal data to the greatest extent possible.
  • Protection, Security, and Dispute Resolution. Additionally, we may process data based on a legitimate interest, which encompasses safeguarding the security and integrity of our systems and customers, identifying and preventing fraudulent activities, resolving disputes, and upholding our contractual agreements. These actions are carried out in pursuit of our legitimate interest.
  • Marketing Offers.
  • We may send you marketing notifications featuring products similar to those you have previously purchased.
  • You always have the option to decline these marketing notifications by utilizing the opt-out link provided in each email.

1.3. Transfer of Personal Data to Third Parties

We will only transfer your personal information to third parties under the following circumstances, which may be necessary to fulfill the sales contract, based on legitimate interests, or with your explicit prior consent:

  • To our subsidiaries and trusted contractors, as required to meet the obligations of the sales contract and to facilitate internal processes and procedures.
  • To financial institutions and payment service providers for payment processing purposes, and to banks for the fulfillment of sales contracts.
  • To logistics companies responsible for delivering the products you have ordered and for addressing any claims, including contract termination.
  • To our partners to facilitate the loyalty program in which you are participating.
  • To other partners who provide supplementary data processing services.
  • To third parties, such as legal or financial representatives.
  • To public authorities, including law enforcement agencies (e.g., the police).
  • To third-party entities conducting customer surveys.

2. Customer Account and Purchase without Registration

  1. When you create a personal account with us, we establish a password-protected customer account on your behalf. This customer account grants you direct access to your data, enabling you to edit information and review your history of completed and ongoing orders. Additionally, you can manage your personal details and newsletter subscription preferences conveniently through your customer account.
  2. If you prefer not to open a customer account when making purchases, you also have the option to shop without the need for registration.
  3. You retain the right to terminate the contract in accordance with the applicable terms and conditions.

3. Security of Personal Data and Data Retention Period

3.1. Security of Personal Data

  • Your personal data is transmitted to us in an encrypted form. We employ the HTTPS (HyperText Transfer Protocol Secure) encoding system. Our websites and other systems are fortified with technical and organizational safeguards designed to protect against data loss, destruction, unauthorized access, alteration, or dissemination by unauthorized individuals.
  • We adhere to GDPR guidelines in all our processes.
  • Access to your account is contingent upon entering your personal password. In this regard, we emphasize the importance of not sharing your access credentials with third parties and closing your web browser window when you have completed your activities within your customer account, particularly if you are using a shared computer. It’s essential to note that Rotors Tech s.r.o. bears no responsibility for password misuse unless Ksisters has directly contributed to such circumstances.

3.2. Data Retention Period

We gather and retain personal data as follows:

  • For the duration necessary to fulfill all rights and obligations arising from the sales contract.
  • For a period of one year after the expiration of the warranty period to facilitate the resolution of potential disputes.
  • During the time when Rotors Tech s.r.o. is legally obligated to retain data as a custodian, as stipulated by applicable legal regulations. For instance, accounting documents, such as invoices issued by Ksisters, are archived for a period of 10 years from their issuance in accordance with legal requirements.
  • Consent for notifications about product availability remains valid until the availability notification is sent, but not exceeding one year or until consent is revoked.
  • Consent for marketing offers is valid for four years or until consent is revoked.

In other instances, the data retention period is determined by the purpose of processing or is specified by legal provisions related to personal data protection.

4. Rights of Data Subjects

  • If we process your personal data, you have the right to request free information about the processing of your personal data at any time.
  • If you believe that we are processing your personal data in a manner that violates the protection of your personal data and the legal terms outlined in our privacy policy, you have the right to seek clarification. You can request the rectification, supplementation, deletion, or blocking of your personal data, particularly if such data is inaccurate or incomplete.
  • To exercise your rights, please contact our Data Privacy Officer at the email address
  • You have the right to withdraw your consent for the processing of personal data at any time. If you withdraw your consent, your personal data will be deleted. However, this does not apply to personal data that Ksisters requires to fulfill legal obligations (e.g., processing an already placed order) or to protect its legitimate interests. Personal data will also be deleted if it is no longer necessary for its intended purpose or if data storage is prohibited for other legal reasons.

5. Websites

5.1. Cookies

Our website employs cookies to enhance your experience by making our offerings more relevant and engaging. Cookies are small text files that are stored on your computer, smartphone, or other devices and are utilized within your web browser. We use cookies for various purposes, including but not limited to:

  • Ensuring the proper functionality of the shopping cart, streamlining the order process for your convenience.
  • Remembering your login credentials to eliminate the need for repetitive entry.
  • Tailoring our website to best meet your preferences by tracking website traffic, your site navigation patterns, and the features you utilize.
  • Managing ad display to prevent showing ads for products that may not align with your interests.

5.2. Cookie Usage

The cookies employed on our website can be categorized into two fundamental types. Short-term session cookies are automatically deleted once you conclude your visit to our site. Long-term persistent cookies, on the other hand, remain stored on your device for an extended duration or until you manually remove them, with the specific duration contingent on the cookie itself and your browser settings.

Cookies can also be categorized based on their functionality, including:

  • Analytics cookies, which assist us in enhancing the user experience of our website by providing insights into how users navigate and interact with it.
  • Conversion cookies, enabling us to assess the performance of various sales channels.
  • Tracking cookies, in conjunction with conversion cookies, help analyze the effectiveness of different sales channels.
  • Remarketing cookies, utilized to personalize ad content and target it accurately.
  • Essential cookies, crucial for the core functionality of the website.

5.3. Managing Cookie Preferences

The settings pertaining to the use of cookies can be configured through your internet browser. In most cases, browsers are configured to automatically accept cookies by default. However, you have the option to decline or limit cookies to the specific types you choose by adjusting your browser settings.

You can discover details about managing cookies and how to customize your preferences for cookies by referring to the following websites or consulting the documentation provided by your internet browser:

  • Chrome
  • Firefox
  • Internet Explorer
  • Android

5.4. External Links

Our website includes links to other websites that offer practical and valuable information. It’s important to be aware that these websites may be owned and operated by different companies or organizations, and they may have distinct security and privacy policies. Our company exercises no control over these external websites and assumes no responsibility for the information, materials, products, or services they offer or that are accessible through them.

6. Contact Us

If you have any questions, comments, or requests concerning this Policy, please don’t hesitate to reach out to us via email at:

Responsible Person:

Contact Information for Rotors Tech s.r.o.:

  • Registration Number IČO: 54 297 729
  • Registered Address: Plynárenská 4659/1, 821 09 Bratislava, Slovak Republic.
  • Customer Service:

This Policy is effective as of 19th September 2023.